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Open Cafe: Enterprise 2.0 and social technology implementation and adoption #mslocjam

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We are in the final three weeks of MSLOC 430 Creating & Sharing Knowledge, the course I teach in the Master’s Program in Learning & Organizational Change at Northwestern University. As we contemplate how best to move enterprises toward more valuable use of social technology (think Enterprise 2.0), several topics continue to pull at us. So we are opening up the dialogue for at least the next two weeks and ask you to join in our knowledge-sharing jam.

This blog will serve as the focal point for discussion and aggregating insight and commentary. But you may also join in the conversation on Twitter by using the #mslocjam hashtag.

Topics and links to each topical  listed below. But to set the context for the course you may want to read Open cafe: Enterprise 2.0 and personal learning network discussions #msloc430 check out the results of recent Twitter chats and see a previous open discussion on digital identity Personal brand and digital identity. Which I am I? #msloc430 (Updated 12-Feb).

For each of the topics we are interested in hearing about effective practices or innovative new approaches. We are particularly interested in your more reflective thinking — based on your own experiences in working to help organizations become more connected and open in their knowledge sharing, what insights do you draw?

Share your insights as a comment or point us to other resources in the following posts:

Implementation of new social technology platforms

Adoption of new social technology (by individual users)

Formal and informal community management

Measuring activity, outcomes and value in social technology platforms

Knowledge sharing to learn as well as to perform

At the conclusion of the two-week jam period (May 17) I’ll share any themes or thinking that emerged from our exploration.

photo credit: Roberto Trm via photopin cc

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Implementation of new social technology platforms #mslocjam

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Key #mslocjam questions concerning implementation of social technology platforms include:

How do you deal with issues related to scope? Pros/cons of going enterprise-wide vs. starting with smaller segments where there may be high energy around adoption. And if you opt for a strategy to begin with a smaller segment — what’s the right size? And what is the right pace for rolling out to the larger enterprise?

How do you think about integrating platforms within an enterprise? In some cases it seems clear that a new, enterprise wide platform could replace disparate systems that may have outlived their value. On the other end of the continuum, however, is the downside of trying to force-fit all work activity into one platform. How do you think about striking the right balance here?

For these topics we are interested in hearing about effective practices or innovative new approaches. We are particularly interested in your more reflective thinking — based on your own experiences in working to help organizations become more connected and open in their knowledge sharing, what insights do you draw?

Share your insights as a comment or point us to other resources.

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Adoption of new social technology (by individual users) #mslocjam

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Key #mslocjam questions concerning adoption of social technology (by individuals) include:

Every organization has individuals with different levels of comfort in adopting new social technology. How do you gauge the learning curve speed for any particular organization? What tells you that you’ve reached a tipping point? Road block?

Do incentives have a role in motivating adoption? If so, what works?

For these topics we are interested in hearing about effective practices or innovative new approaches. We are particularly interested in your more reflective thinking — based on your own experiences in working to help organizations become more connected and open in their knowledge sharing, what insights do you draw?

Share your insights as a comment or point us to other resources.

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Formal and informal community management #mslocjam

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Key #mslocjam questions concerning community management include:

The Community Roundtable and others speak to the practice of community management and the important role it plays. But when in the early stages of moving toward being a more social enterprise, how do we best manage the trade-offs in committing resources to community management – e.g., formal, dedicated roles vs. part-time or informal roles?

For these topics we are interested in hearing about effective practices or innovative new approaches. We are particularly interested in your more reflective thinking — based on your own experiences in working to help organizations become more connected and open in their knowledge sharing, what insights do you draw?

Share your insights as a comment or point us to other resources.

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Measuring activity, outcomes and value in social technology platforms #mslocjam

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Key #mslocjam questions concerning measurement include:

Adoption and other basic usage metrics are interesting but certainly leave us wanting more. We are familiar with the work of Etienne Wenger-Traynor, Beverly Wenger-Traynor and Maarten de Laat and their evaluation framework for assessing value of communities and networks — and this seems to move us to a more useful narrative connecting short term, measurable activities to downstream outcomes. Are there success stories using the Wenger-Traynor et al approach – and what have we learned from those stories?

Are there other measurement approaches that show promise?

For these topics we are interested in hearing about effective practices or innovative new approaches. We are particularly interested in your more reflective thinking — based on your own experiences in working to help organizations become more connected and open in their knowledge sharing, what insights do you draw?

Share your insights as a comment or point us to other resources.

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Knowledge sharing to learn as well as to perform #mslocjam

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Key #mslocjam questions concerning knowledge sharing for learning include:

We can see value from knowledge sharing (using social technology) to address specific, performance challenge – leveraging the network to get an answer to a question, for example. But how do we also make sure we leverage the same technology for deeper learning? What practices or tactics have emerged as useful in this case?

For these topics we are interested in hearing about effective practices or innovative new approaches. We are particularly interested in your more reflective thinking — based on your own experiences in working to help organizations become more connected and open in their knowledge sharing, what insights do you draw?

Share your insights as a comment or point us to other resources.